When You Arrive
Getting the most out of your arrival day
Maximise your stay with us, arrive dressed casually, ideally with suitable walking shoes.
Please plan to arrive between 10am and 11am for the first day of your retreat. If you arrive earlier than we suggest, have your comfy clothes and swimmers packed in a handy spot.
You will have access to change room facilities, a relaxation lounge, the exercise room & pool, as well as walks to familiarise yourself with the property.
To start your 'retreat' as soon as you arrive, we offer an orientation session and steam room treatments.
Additional Therapeutic Treatments
Each guest is allocated 7 treatments as part of their 10 day cleanse program, but sometimes you may require or desire to have additional treatments.
To ensure that the therapist required for the treatment you desire is available we recommend that you book any additional treatments upon arrival or by the end of the first night.
Please let us know and we can arrange for our Program Coordinator to contact you.
Dietary requirements
Please advise prior to arrival if you have any special dietary requirements.
Health
Please advise prior to your arrival of any health related issues that may affect your ability to participate in any activities. If there are specific medical requirements that you need during your stay, please advise Reception prior to arrival so we can inform the naturopaths prior to your consultation.
Mobile phones / Phones
To truly escape your daily routines, Living Valley Springs is a mobile free environment, as we do not get mobile range here on any network.
Your room is equipped with a landline phone. Family & friends will be able to contact you via the main reception number +61 7 5485 4344 or you can have them call you directly in your room.
We also have ADSL connections in some rooms. If you require this, please advise us when booking your room.
Smoking
Living Valley Springs is a totally smoke free environment.
Contraband
To ensure all guests maximise the Living Valley Springs experience we request that the following items are not brought onto the property:
- Alcohol & Cigarettes
- Food & Beverages
Weather
Queensland's Sunshine Coast Hinterland has a sub-tropical climate with plenty of sunshine year round. Summer temperatures range from 19 to 33 degrees Celsius (66 to 91 degrees Fahrenheit) and Winter temperatures range from an average of 9 to 21 degrees Celsius (48 to 69 degrees Fahrenheit).
Click here to see the weather forecast for the Sunshine Coast »
What to bring
Please refer to the packing list sent with your confirmation letter or contact us to receive one.
Safe Deposit Box
The Reception/Office provides a complimentary safe deposit box to store your valuables during you stay.
Laundry Facilities
Several complimentary self service laundries are on site.
Cancellation Policy
If you need to cancel your booking: if you notify us more than 30 days prior to your arrival date, we will refund your deposit and/or payment less $100.00 per person.
If you notify us 10 days or less prior to your arrival date, we will refund your payment, less $500 per person/week, alternatively you may transfer your stay to an alternative date.
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